NEW COURSE: Handling your Boss and ‘Difficult’ People - Now Just 149!

Overview

‘my boss doesn’t understand me’ …. ‘my colleagues or customers are difficult to work with’.

Recognise these statements?

It can be difficult getting along with people, for example, getting along with a new boss can be tough, or supporting a very busy boss can be stressful.  We also have situations at work where we have to deal with people we perceive as ‘difficult’.  Knowing how to handle these uncomfortable situations can provide you with better job satisfaction; future advancement and a less stressful work environment.  In the modern workplace, we work with a variety of different people all the time.  This workshop will help you develop the skills of assertiveness; better communication and diplomacy to help you improve working relationships and thus neutralise problem situations in the workplace.

Content

In our interactive and participative workshop, you will develop and understanding of what causes these difficult situations and how you can deal with it successfully.  We will cover:

• Communicate for success – help delivering negative/bad news
• Defining a ‘difficult’ person
• Pre-empt challenging situations and plan to handle them successfully
• Dealing with different personality type
• Turning arguments into discussions
• Dealing with emotions – anger and disinterest
• Giving and receiving constructive feedback
• Presenting your viewpoint to the Boss and other
• Understanding your Boss
• Avoiding the blame culture
• Achieving a win win situation