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Office Politics, Conflict Management And The PA
posted on: August 19th, 2010
We’ve all been there, the awkward workplace atmosphere when heckles have been raised and feathers ruffled. In the evolving role of the PA, and particularly after completing one of our PA training courses, you’ll be used to rolling with the punches and adapting to new challenges, but are you a peace-maker? The question of responsibility is a tricky one. Some bosses prefer to handle interpersonal issues themselves, whilst others habitually delegate such matters to their PA or assistant.
Providing you with the skills to resolve such situations is of paramount importance to our PA training courses. Amongst the people-skills we (and your bosses) value, diplomacy is high on the list!
Although a PA course will equip you with a level of proficiency to manage interoffice relations, here are a few nuggets of advice to keep the atmosphere in your office light and friendly.
Communicate – If we were only to offer you one tip, it would be this! Keep the channels of communication open, fair and civil. In the workplace there should be a certain level of decorum observed, regardless of emotional states.
Listen – Gathering information is a key part of a PA’s job. In terms of conflict resolution the skills are no different. Feeling that they’ve been heard can often relieve a colleague’s mood significantly.
Depersonalise the issue – Try removing the personal connotations of a problem. For example, instead of “her vs. him” try to create an atmosphere of “us vs. the problem”
Our PA courses are a great way to learn more about emotional issues in the office environment.
Office Politics, Conflict Management And The PA